Management System and Accreditation

OUR MISSION

Our mission is to provide reliable and innovative energy solutions with high-quality standards. By prioritizing customer satisfaction, we deliver services that understand needs and exceed expectations. We focus on developing environmentally friendly and sustainable products by investing in technological innovations. Implementing the highest safety standards in our production processes ensures reliability, and we aim to take a leading role in the energy sector by increasing our success in the global market.

OUR VISION
To become a global leader in energy transformation by offering innovative and technologically advanced solutions. We aim to be a brand of world-class standards by prioritizing excellence and quality. Focusing on sustainability in our business processes, we aim to develop environmentally friendly and energy-efficient products. We aspire to expand our global presence by having a wide network in different geographies and offering energy solutions. Committed to continuous investment in research and development, we embrace the most advanced technologies in the industry. With our customer-centric approach, we aim to provide rapid and flexible solutions to meet our customers’ changing needs while also contributing to building a better world through social responsibility projects and community contributions.

CONTEXT AND SYSTEM POLICY
Our organization is established in accordance with ISO 9001:2015 standard requirements, customer requirements, primary and secondary legal requirements, and our organizational conditions. Accordingly, the aim is to perform services in compliance with these requirements, continuously improve the system, and enhance customer satisfaction. Additionally, effective implementation of processes is aimed to ensure compliance with customer, primary, and secondary legal requirements. Furthermore, system performance improvement is achieved by implementing ISO 14001 and ISO 45001 standards within our organization.

MANAGEMENT SYSTEM STANDARDS
•TS EN ISO 9001: Quality Management System
•TS EN ISO 17025: Laboratory Accreditation
•TS EN ISO 14001: Environmental Management System
•TS EN ISO 45001: Occupational Health and Safety Management System

COMPLAINT HANDLING PROCEDURE
a) Complaint Reception and Recording
Complaint Reception: Complaints from customers are received via phone, email, website, or face-to-face interactions.

Recording: Received complaints are meticulously recorded by customer service or the relevant department. Information such as the type of complaint, complainant details, date, and time are noted.

b) Preliminary Review and Evaluation
Review: The details of the complaint are examined, and an initial assessment is made. At this stage, the urgency and priority of the complaint are determined.

Feedback: The customer is informed that their complaint has been received and evaluated. If necessary, additional information or documentation is requested.

c) Referral to Relevant Department
Referral to Department: The complaint is directed to the relevant technical or administrative department. For example, if there is a technical issue, it is forwarded to the engineering or quality control department.

Assignment of Responsibility: A responsible person or team is assigned to resolve the complaint.

d) Detailed Review and Analysis
Root Cause Analysis: A detailed analysis is conducted to identify the root cause of the complaint. This may involve product inspections, quality control tests, or field assessments.

Solution Development:
Possible solutions for the identified problem are developed and evaluated.

e) Solution Implementation and Follow-Up
Solution Implementation: Agreed-upon solution steps are implemented. This may include product repair, replacement, or providing a specific service.

Follow-Up and Verification: The effectiveness of the solution is monitored. The customer is informed that the solution has been implemented and the issue has been resolved. Customer feedback is obtained to ensure satisfaction.

f) Documentation and Reporting
Documentation: All processes and actions taken are meticulously documented. All steps from the initiation of the complaint to its resolution are recorded.

Reporting: Periodic reports are prepared regarding complaints and their resolutions. These reports are analyzed within the quality management system framework, and opportunities for improvement are assessed.

g) Continuous Improvement
Feedback Evaluation: Customer feedback and complaint analyses are regularly reviewed. Continuous improvement in systems and processes is ensured.

Staff Training: Staff are continuously trained and educated to prevent complaints and handle them effectively.

TEST SERVICES
The following tests are conducted in our laboratory:
Resistance measurement
Rate of change measurement
Insulation resistance measurement
Oil penetration voltage measurement
Applied voltage test
Induced voltage test
No-load operation test
Short-circuit loss measurement




Mega Works Transformer
With the inspiration and leadership of Mehmet ÇIKRIKÇIOĞLU, Mega Ardeniz Çelik Endüstri İç ve Dış Tic. Ltd. Şti, managed by Cem ÇIKRIKÇIOĞLU and Murat ÇIKRIKÇIOĞLU, is the group company responsible for representing and upholding the honor of the group in the production of high-quality transformers and international trade today. The company operates in more than 20 countries worldwide.
PRODUCT GROUPS

- Distribution Transformers
- Hermetically Sealed Transformer
- Special Type Transformers
- Conservator Type Transformer
HEAD OFFICE


ADDRESS
Nidakule İş Merkezi, Merdivenköy Mah. Bora Sk. No:1 Kat:16 34732 Kadıköy – İstanbul / Turkey


PHONE
+90(216) 356 74 78
+90(533) 294 06 63


E MAIL
sales@megaworks.com.tr
DILOVASI FACTORY


ADDRESS
Çerkeşli Mah. Tavşancıl Sok. No 72 Dilovası / Kocaeli


PHONE
+90(262) 320 02 75



FAX
+90(262) 320 02 75

All Rights Reserved Mega Works Transformer Copyright © 2024

TR
Management System and Accreditation

OUR MISSION

Our mission is to provide reliable and innovative energy solutions with high-quality standards. By prioritizing customer satisfaction, we deliver services that understand needs and exceed expectations. We focus on developing environmentally friendly and sustainable products by investing in technological innovations. Implementing the highest safety standards in our production processes ensures reliability, and we aim to take a leading role in the energy sector by increasing our success in the global market.

OUR VISION
To become a global leader in energy transformation by offering innovative and technologically advanced solutions. We aim to be a brand of world-class standards by prioritizing excellence and quality. Focusing on sustainability in our business processes, we aim to develop environmentally friendly and energy-efficient products. We aspire to expand our global presence by having a wide network in different geographies and offering energy solutions. Committed to continuous investment in research and development, we embrace the most advanced technologies in the industry. With our customer-centric approach, we aim to provide rapid and flexible solutions to meet our customers’ changing needs while also contributing to building a better world through social responsibility projects and community contributions.

CONTEXT AND SYSTEM POLICY
Our organization is established in accordance with ISO 9001:2015 standard requirements, customer requirements, primary and secondary legal requirements, and our organizational conditions. Accordingly, the aim is to perform services in compliance with these requirements, continuously improve the system, and enhance customer satisfaction. Additionally, effective implementation of processes is aimed to ensure compliance with customer, primary, and secondary legal requirements. Furthermore, system performance improvement is achieved by implementing ISO 14001 and ISO 45001 standards within our organization.

MANAGEMENT SYSTEM STANDARDS
•TS EN ISO 9001: Quality Management System
•TS EN ISO 17025: Laboratory Accreditation
•TS EN ISO 14001: Environmental Management System
•TS EN ISO 45001: Occupational Health and Safety Management System

COMPLAINT HANDLING PROCEDURE
a) Complaint Reception and Recording
Complaint Reception: Complaints from customers are received via phone, email, website, or face-to-face interactions.

Recording: Received complaints are meticulously recorded by customer service or the relevant department. Information such as the type of complaint, complainant details, date, and time are noted.

b) Preliminary Review and Evaluation
Review: The details of the complaint are examined, and an initial assessment is made. At this stage, the urgency and priority of the complaint are determined.

Feedback: The customer is informed that their complaint has been received and evaluated. If necessary, additional information or documentation is requested.

c) Referral to Relevant Department
Referral to Department: The complaint is directed to the relevant technical or administrative department. For example, if there is a technical issue, it is forwarded to the engineering or quality control department.

Assignment of Responsibility: A responsible person or team is assigned to resolve the complaint.

d) Detailed Review and Analysis
Root Cause Analysis: A detailed analysis is conducted to identify the root cause of the complaint. This may involve product inspections, quality control tests, or field assessments.

Solution Development:
Possible solutions for the identified problem are developed and evaluated.

e) Solution Implementation and Follow-Up
Solution Implementation: Agreed-upon solution steps are implemented. This may include product repair, replacement, or providing a specific service.

Follow-Up and Verification: The effectiveness of the solution is monitored. The customer is informed that the solution has been implemented and the issue has been resolved. Customer feedback is obtained to ensure satisfaction.

f) Documentation and Reporting
Documentation: All processes and actions taken are meticulously documented. All steps from the initiation of the complaint to its resolution are recorded.

Reporting: Periodic reports are prepared regarding complaints and their resolutions. These reports are analyzed within the quality management system framework, and opportunities for improvement are assessed.

g) Continuous Improvement
Feedback Evaluation: Customer feedback and complaint analyses are regularly reviewed. Continuous improvement in systems and processes is ensured.

Staff Training: Staff are continuously trained and educated to prevent complaints and handle them effectively.

TEST SERVICES
The following tests are conducted in our laboratory:
Resistance measurement
Rate of change measurement
Insulation resistance measurement
Oil penetration voltage measurement
Applied voltage test
Induced voltage test
No-load operation test
Short-circuit loss measurement




Mega Works Transformer
With the inspiration and leadership of Mehmet ÇIKRIKÇIOĞLU, Mega Ardeniz Çelik Endüstri İç ve Dış Tic. Ltd. Şti, managed by Cem ÇIKRIKÇIOĞLU and Murat ÇIKRIKÇIOĞLU, is the group company responsible for representing and upholding the honor of the group in the production of high-quality transformers and international trade today. The company operates in more than 20 countries worldwide.
PRODUCT GROUPS

- Distribution Transformers
- Hermetically Sealed Transformer
- Special Type Transformers
- Conservator Type Transformer
HEAD OFFICE


ADDRESS
Nidakule İş Merkezi, Merdivenköy Mah. Bora Sk. No:1 Kat:16 34732 Kadıköy – İstanbul / Turkey


PHONE
+90(216) 356 74 78
+90(533) 294 06 63


E MAIL
sales@megaworks.com.tr
DILOVASI FACTORY


ADDRESS
Çerkeşli Mah. Tavşancıl Sok. No 72 Dilovası / Kocaeli


PHONE
+90(262) 320 02 75



FAX
+90(262) 320 02 75

All Rights Reserved Mega Works Transformer Copyright © 2024